In the years we have been in business, we have influenced a lot of people's lives. Here is the place where some of our customers say thank you for what TRAVEL FLAIR has done for them.
"Hi Janine, Many thanks! You are the model of what a true travel agent is and should be. You always go the extra mile to provide the ultimate customer service."
Clare L., Aliso Viejo, CA
"Janine is wonderful. She has saved me many times. Janine always looks for the least expensive, fastest, safest, and easiest travel options. I was on a business trip for 5 weeks in a row and she never missed a beat. I never had to worry about a reservation being missed or the tiniest detail falling through the cracks. THANK YOU!"
Catherine M., Denver, CO
"Janine...You did an incredible job of planning this amazing trip for our family - it was far and beyond anything we imagined it to be. Your thoroughness and attention to detail were so helpful and very much appreciated. The cruise was the trip of a lifetime and has given us years of memories to reflect on, both on and off the ship. You were awesome in every way and we're so glad to have found you. Thank you also, for the unexpected, but totally appreciated cheese platter - it was such a sweet gesture, as well as your thank you card. You are so professional and have set a new bar for us when traveling. We will certainly use your services in the future as you do so well, everything that I do not, and do not enjoy."
Renee J., San Francisco, CA
"Hi Janine, You need to know that this was EXACTLY the right trip for every member of our family for this 50th Anniversary celebration! The Celebrity Solstice was beyond beautiful and the staff was truly amazing...You could NOT have coached (us) any better, under any circumstances! This was the dream trip (including the awesome Alaskan weather) from start to finish...Your assistance made it all come together and your very thoughtful fruit and cheese plates delivered to our suites were very well received...Now, I must say that we're feeling that we became just a bit spoiled by all that lovely pampering! Again, I am sending our personal thanks for your expert guidance as we struggled to sift down all of the millions of potential options and settled on what was THE BEST choice for us and our family! It was as close to perfection for our family as we could have asked for...including your special hands-on care and personal touches from start to finish!"
Olivia J., Santa Ana, CA
"Janine, Thank you so much for everything. We had a great time. You couldn't have organized a better trip! Also, thank you for the fruit platter in Tahiti...The entire trip was fantastic. What a wonderful vacation! Thanks again."
Larry & Patricia H., Mission Viejo, CA
"Hi Janine, I am so bad about ever getting back to you!!!! You always have made our trips so special! We really do appreciate you so much!!! Thank you for all that you do!!! You are the best!!!"
Pam S., Yorba Linda, CA
"Janine, the trip was fantastic and, as you indicated, Aruba is a beautiful island...This trip was one of the best we've ever been on and I would like to thank you again for all the work that you did in putting it together."
Michael Z., New Berlin, WI
"Dear Janine, I wanted to personally thank you again for making our cruise so special!!!!! Upgrading our room in Basal was wonderful, and we really enjoyed the Anne Frank House tour. Without your help we would never have gotten the tickets. Everything went so smoothly because of you! We are thinking of going on another Viking Cruise in 2018,...and will definitely need your help again."
Carrie S., Yorba Linda, CA
"Hi Janine, I wanted to send a special note of thanks to you for your attentiveness, responsiveness, and the proactive, detail oriented service you provide to Soka University. It was so helpful to me yesterday morning when you learned I'd missed my flight and immediately reached out to handle the car rental. I was so stressed by the traffic snarl, missed flight, missed meeting..., and when your email came in alerting me that you'd made the adjustment at Hertz, I felt relaxed for the first time yesterday morning. I know you help many more than just me at Soka, but sometimes we are all moving so fast we forget to note when people consistently go over and above to get things done fast and right. THANK YOU."
Mary P. K., Oakland, CA
"Hi Janine...getting back to reality here, I want to thank you again for your extraordinary level of personal service, thoroughness, and professional knowledge in assisting us every step of the way on our global trek. We had an unbelievable experience and it could not have been so without your insight and behind the scenes manipulation. Elena and I are grateful to have had you guide us...Thank you for all of the pre-trip and trip interference you ran on our behalf such as checking flight status, introducing us to hotel management for VIP treatments, etc...You are the best in the business...Thanks again, cannot say enough for all you did for us."
John E., Orlando, FL
"Once again, Janine - thanks. No one (and I mean it) is quicker, more detail oriented, and responsive with requests than you. If only you can bottle that productivity...Meanwhile you are much appreciated."
Mary K., Oakland, CA
"Hi Janine, Wanted you to know we arrived back in OC without a hitch...I can't thank you enough for working out our cancelled flight details. It would have been impossible to finagle another flight without you!!...Thank you for looking out for us during our trip, you are the best!!"
Robin F., Soka University, Aliso Viejo CA
"Hi Janine, We just got back from our trip...Thank you for everything you did in support of our group as we made our way to Detroit. I can't tell you how my nerves were calmed down just being able to talk to you during our travels...We look forward to doing more business with you. I'm so glad to have you as our travel agent."
Michelle H., Soka University, Aliso Viejo CA
"Hi Janine, Just wanted to thank you for the accommodations at the Scottsdale Princess. Our stay there was awesome and the rooms couldn't have worked out better. Didn't realize how wonderful the Gold rooms were and the amenities. Also, thank you for the gift basket, we are already well into it!!!! You always take such good care of us and it is GREATLY appreciated!!! I am sure we will be planning something again soon, thanks again."
Pamela S., Yorba Linda CA
"Hi Janine, Sorry for the late response, but we are just finally feeling settled into our new home. Our honeymoon was incredible. I enjoyed getting to see all the different countries... Thank you for all of your help with the planning and getting us those complimentary upgrades. Also, I cannot thank you enough for the sweet gift you gave us. The champagne breakfast was delicious and the perfect compliment to our balcony room. Thanks again for everything you did."
Melanie H., Irvine CA
"Dear Janine, Just wanted to let you know that we had a wonderful and interesting trip. Thanks for making the arrangements; everything went smoothly. You're very professional and we'll look forward to using your services again. We'll also tell our friends if they need similar help."
Brigid C., Maplewood NJ
"Janine, I just wanted to thank you for making our cruise so special. Everything was just perfect. We all had such a great time and enjoyed the wine and chocolates you sent us. That was so nice of you and totally unexpected. My first cruise experience was everything I ever dreamed of and more. I will definitely cruise again. Thanks again. I really appreciate all you did to make our vacation a truly memorable experience."
Corinne F., Escondido CA
"Hi Janine, Happy New Year! We just got back home yesterday from our honeymoon in Australia. It was absolutely amazing! Just wanted to say thanks to you for all your help and effort in crafting the perfect itinerary for us. Everything went just as perfectly as it was planned! Thank you also for the calendar and the restaurant.com gift card! We will definitely be in touch with you for our future travel needs!"
Christopher & Lisa V., Irvine CA
"Janine, we had a wonderful time in Hawaii, thanks to you! Let us know of any other great deals January forward. We'll be ready to take another trip, I hope! Thanks for going out of your way to accommodate Gene and I. You're the best! Thanks for the generous gift of berries and champagne too! Mmmm good!"
Rhonda & Gene D., Placentia CA
"Hi Janine, we did really enjoy Sandals Antigua, we are glad that you helped us make the decision to stay. The weather was perfectly fine the whole time...Overall the resort was beautiful and they upgraded us to a beachfront room that we absolutely loved in the Caribbean side. It was the perfect Honeymoon vacation with nothing but relaxing by the pool/beach, eating, drinking, and sleeping...We greatly appreciate all your efforts in helping us...You were so amazingly helpful with a wealth of information and so calm in the midst of our hysteria. We will definitely be booking our next vacation with you and recommending your services to friends and family. So my only question is - where to next?!!!"
Jennifer & Marc W., Mission Viejo CA
"Dear Janine, Kenneth and I would like to thank you for a smooth, efficient, well-organized, well-planned trip. We were very fortunate that our daughter was astute enough to work through you to plan our itinerary. We also want to thank you for the thoughtful fruit and cheese platter. That was a thoughtful and unexpected gesture. We'll contact you for our next trip."
Betty B., Tucson AZ
"Hello Janine!!!!! Everything was PERFECT!!!!!! You did an amazing job, thank you so much. Bora Bora upgrade was amazing; we took so many pictures of Mt. Otemanu. From A to Z the trip was perfect, not a mistake in the air. I must say you are an amazing Travel Agent and we can't wait to use your services in the future; will refer everyone we know to you as well. Samia and I had the most amazing honeymoon because of your skills in preparing our trip. Words can't describe how grateful we are for finding such an amazing person and travel agent. Once again thank you for everything you did for our honeymoon!!! You Rock!!!!!!!"
Nema and Samia N., Ladera Ranch CA
"Hi Janine, we just got back into town last night and we didn't want to delay in sending a huge thank you for all you did to set up our stay in New York City. You are so above and beyond any travel agent we have ever worked with before. We didn't know the city and your hotel suggestions were right on. The Ritz was amazing. We got an upgraded room when we checked in and got to have a view of Central Park. The surprise you sent up to our room was truly considerate of you...We just wanted to express how impressed we are with your professionalism and knowledge as a travel agent. Thanks so much for a memory that we will always hold dear."
Ann and Dom V., Tustin CA
"Dear Janine, once again I wanted to thank you for your time, patience and expertise in helping us plan our dream vacation. The trip was truly exceptional. You did not miss a detail, and we really felt great knowing you had gotten us the best prices and deals available in the industry. Your service was outstanding and I look forward to having you plan our next trip! Thank you again for all of your attention to detail, and your continued quest to make sure we had all of the details secure. You truly are the best and I will make sure my colleagues and friends know of your great talent! Thank you for making our 9 day trip to Hawaii our second honeymoon!"
Shannon and Garland R., Lake Forest CA
"I recently purchased a Classic Tour package through Janine Ortell. I have been a customer of Janine's for the past three years, since she was in Massachusetts. I just wanted to let you know that on my last trip...my family and I experienced a good deal of difficulty with respect to our flights. Janine showed the utmost professionalism and helped us through a great deal. I am a loyal customer of hers and this was definitely the proof as to why I have been working with her for the past few years and planning on continuing to do so for years to come."
Alireza K., Boston MA
"I just got back from my trip to Ireland, and I want to thank you so much for doing the leg work to make my visit so enjoyable. Both hotels were great - the White Gates in Killarney was a short walk to downtown, very big room, wonderful breakfast included....But the real find was the Derrynane Hotel out in Kerry....I had an incredible ocean view. The hotel has a pool overlooking the sea, serves great meals, and is located in the most beautiful part of Ireland (or anywhere, for that matter) that I've seen. Best of all, and thanks to you, the price was right for both of these. I look forward to working with you to set up the next adventure."
Sean S., New York NY
"Janine's attention to detail, rapid response, and delightful sense of humor make her a pure joy to work with!! She planned out our 5-year anniversary to Cairo so quickly and with all the pertinent details - that allowed me to arrange visas and vaccinations as quickly and efficiently as possible at my end. I call Janine for ALL my travel plans and you should too!!"
Clarissa R., Newton MA
"You're the best!! Pamela and I have done a lot of travelling and when I say you're the best that's saying quite a lot. We have enjoyed your service more than you will ever know. It's such a good feeling to know when we plan a trip you always follow up on all the details to make sure everything is taken care of and goes smooth. From the planning early on to a little before, to the day before and even after we return. It's all those little extras that truly make you the best. When it comes to being thorough, Janine you're it. We have shared so many wonderful memories on our travels and we feel we owe a lot of that to you. I really like the fact that if we are thinking about taking a trip and we need some ideas you're always coming up with great suggestions. Pamela and I have booked many trips and the last three we have booked with you. I have never been more impressed before in my life. You definitely know your business and we will be going through you for all out travel needs for many years to come. Thanks again for all your wonderful and very friendly service. You're the best."
Michael & Pamela H., Orange CA
"Janine - thank you sooo much in your excellent planning for our family vacation. Everything went very smoothly and accurately....P.S. The wines were great."
Pooneh J., Aliso Viejo CA
"Janine - Thank you so much for making our Super Bowl (XXXVIII) trip a trip of a lifetime! Everything was great. The room, car, and flight! NW Houston was a great location. The Pats even won the game! World Champs! Thanks again!"
David & Elizabeth E., Canton MA
"Dear Janine - You are wonderful! Thank you so very much for making our trip to Tahiti so pleasant from beginning to end. The champagne and chocolate strawberries were a wonderful surprise. I would love to have you help us in the future."
Tanya & Jerry B., Cypress CA
"Janine - We had an absolute blast in Hawaii. Thank you so much for putting the package together. It fulfilled all of our dreams of a honeymoon and Hawaii....We enjoyed everything and I especially appreciate your putting together everything for us - we both had so much to do with the wedding there is no way I could have put together everything like you did. We will recommend you to others when the chance arises, and will contact you again when we get a chance to do another big vacation."
Matthew & Joy T., Richmond VA
"Hi Janine - Thank you for the card. It came right on time....Our honeymoon was great. New Orleans was fun....The Fairmont was absolutely beautiful and Bourbon Street was only a couple of blocks away. I wanted to express how wonderful we think you are and believe me when I tell you that we will always come to you first on any travel plans."
Edilia V., Ontario CA
"Hi Janine - I wanted to touch base and say hello and thank you so much for your card in the mail and your voicemail yesterday to check on us to see if we got back okay! You are so thorough!...This was absolutely a trip of a lifetime for both of us and we are so happy that we had you book everything for us. We could not have done it without you and most importantly, you stayed within our budget. Thank you so much for taking special care of us. I have raved to our family and friends of how much you have helped."
Christina & Michael G., Lake Forest CA
"Janine - Thank you so much for handling all our travel plans throughout the year. Things always go so smoothly! You're great."
Barbara & Denny B., Santa Ana CA